Fri 11th April 2025 @ 05:56 PM
GOALS receives the Feefo Platinum Trusted Service Award 2025
1ST FEBRUARY 2025, GOALS has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping both brands and consumers make better decisions, and enabling brands to deliver more personalised experiences.
Consumer confidence continues to grow slowly back to pre-pandemic levels, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 5 between 1st January 2024 and 31st December 2024.
Chris McColl, Customer Services Manager at GOALS said:
"2024 was a big year at GOALS as we continued to deliver great customer service whilst also making product enhancements. With nearly 2000 reviews, 85% of which rated 5 stars, and an average customer rating of 4.7 out of 5, it shows we have listened to what our customers want, resulting in gaining the Feefo Platinum Trusted Service award for the third year in a row! Our 43 clubs across the UK go above and beyond to offer a fantastic customer experience, coupled with our Customer Services team - we are delivering both on and off the pitch. On behalf of GOALS and my team, we are ecstatic and humbled to be recognised again with this amazing award."
Tony Wheble, CEO at Feefo, congratulated the winners:
“During these economically challenging times, it's inspiring to see companies like GOALS consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don't just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence.”
For media enquiries, please contact:
Corrie Kane-Thom
National Marketing Manager
GOALS
Tel: 01355 340 260
corrie@goalsfootball.co.uk
For customer service enquiries, please contact:
Chris McColl
Customer Services Manager
GOALS
chris@goalsfootball.co.uk
